What is included
- First hour of diagnosis / support
- Problem isolation and practical troubleshooting
- Recommendation for the most appropriate solution
- Clear approval before expanded work
Transparent Chicagoland Service
On-Demand Technology Help
When you know something is not working but are not sure which Secure Bytes service you need.
On-site first hour $119.00
Remote support is also available for $69 up to 45 minutes
What is not included
- Parts, replacement equipment, subscriptions, or specialty tools
- Expanded labor beyond the first hour
- Specialty work outside the diagnosed scope
Public pricing
Transparent options
Labor package unless the option says otherwise. Final scope is approved before work begins.
Remote support · up to 45 minutes
$69
On-site first hour
$119
Additional 30 minutes
+$49
Equipment and materials: Nothing additional is purchased or expanded without approval. If diagnosis identifies a defined repair or installation, Secure Bytes provides a separate written estimate.
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Frequently asked questions
What kinds of technology problems can I submit for troubleshooting?
Describe the device or system, symptoms, when the problem occurs, and the outcome you need. Secure Bytes will review the request and confirm whether it fits the troubleshooting scope.
Will every technology problem be fixed during the first visit?
A first-visit repair cannot be guaranteed before the problem is evaluated. Some issues may require additional diagnosis, parts, equipment, access, or separately approved work.
What happens if troubleshooting shows that additional parts or work are needed?
Secure Bytes will identify the additional requirement and confirm the added scope and price before work outside the approved package proceeds.
What information should I provide with a troubleshooting request?
Include the device or system type, symptoms, relevant error messages, and useful photos or screenshots that do not expose passwords or other sensitive credentials.
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Start a Project
Tell us what you need.
Share the project details and photos. Secure Bytes will confirm the scope, availability, and price before work begins.