ESSENTIAL CARE
SecureCare Essential
HOME • LIGHT SYSTEMS
A practical once-a-year checkup for a smaller home technology setup.
$19.99
/ month
12-month equivalent: $239.88
Scheduled care1 scheduled preventive visit per year
Remote helpGuided remote check-in
Member savings5% labor savings
Priority response target: 72 hours
Emergency member benefitUp to 3 same-day emergency service calls at $99.99 each per 12-month membership term. Same-day service is for eligible requests within the service area and is subject to technician and parts availability. No separate emergency travel or dispatch fee is added. Unused emergency calls do not roll over. Parts, replacement equipment, extended labor, and out-of-scope work are separate.
What this plan includes
- One scheduled preventive visit each year
- Camera, Wi-Fi, and device health review
- Firmware and connectivity recommendations
- Guided remote check-in
- 5% off covered service labor
- 72-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
- Local travel included; fixed extended-distance service-area zones apply
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Essential
BASIC CARE
SecureCare Basic
HOME • SMALL BUSINESS
Two scheduled visits each year for customers who want regular upkeep and faster help.
$39.99
/ month
12-month equivalent: $479.88
Scheduled care2 scheduled preventive visits per year
Remote helpBasic remote troubleshooting
Member savings10% labor savings
Priority response target: 48 hours
Emergency member benefitUp to 3 same-day emergency service calls at $99.99 each per 12-month membership term. Same-day service is for eligible requests within the service area and is subject to technician and parts availability. No separate emergency travel or dispatch fee is added. Unused emergency calls do not roll over. Parts, replacement equipment, extended labor, and out-of-scope work are separate.
What this plan includes
- Two scheduled preventive visits each year
- Performance and recording verification
- Camera angle, alert, and connectivity tuning
- One remote-support hour
- 10% off covered service labor
- 48-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
- Local travel included; fixed extended-distance service-area zones apply
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Basic
BEST VALUE
STANDARD CARE
SecureCare Standard
HOME + BUSINESS
Quarterly preventive care for systems where reliability matters throughout the year.
$69.99
/ month
12-month equivalent: $839.88
Scheduled care4 scheduled preventive visits per year
Remote helpUp to 2 remote-support hours
Member savings15% labor savings + 5% eligible equipment savings
Priority response target: 36 hours
Emergency member benefitUp to 3 same-day emergency service calls at $99.99 each per 12-month membership term. Same-day service is for eligible requests within the service area and is subject to technician and parts availability. No separate emergency travel or dispatch fee is added. Unused emergency calls do not roll over. Parts, replacement equipment, extended labor, and out-of-scope work are separate.
What this plan includes
- Four scheduled preventive visits each year
- Full camera, recorder, network, and storage review
- Performance optimization and documented recommendations
- Two remote-support hours
- 15% off covered service labor
- 5% off eligible replacement equipment
- 36-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Standard
PROFESSIONAL CARE
SecureCare Professional
BUSINESS
Monthly hands-on maintenance for a business that depends on cameras, networks, and connected equipment.
$149.99
/ month
12-month equivalent: $1,799.88
Scheduled care12 scheduled preventive visits per year
Remote helpUp to 4 remote-support hours
Member savings20% labor savings + 10% eligible equipment savings
Priority response target: 24 hours
What this plan includes
- Twelve scheduled preventive visits each year
- Complete camera, network, and equipment health review
- Cleaning, alignment, optimization, and update review
- Four remote-support hours
- 20% off covered service labor
- 10% off eligible replacement equipment
- 24-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Professional
PREMIUM CARE
SecureCare Premium
BUSINESS • MULTI-SYSTEM
High-touch monthly care, stronger discounts, and faster response for larger or multi-system locations.
$299.99
/ month
12-month equivalent: $3,599.88
Scheduled care12 scheduled preventive visits per year
Remote helpUp to 8 remote-support hours
Member savings25% labor savings + 15% eligible equipment savings
Priority response target: 12 hours
What this plan includes
- Twelve scheduled preventive visits each year
- Expanded camera, network, and integration support
- Quarterly performance and replacement-planning reports
- Eight remote-support hours
- 25% off covered service labor
- 15% off eligible replacement equipment
- 12-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Premium
PLATINUM PARTNER
SecureCare Platinum Partner
CUSTOM COMMERCIAL
A dedicated technology-partner relationship for complex sites that need planning, documentation, and highest priority.
Custom quote
individual agreement
Pricing is set in the signed agreement.
Scheduled care12 scheduled preventive visits per year
Remote helpExpanded remote support
Member savings30% labor savings + 20% eligible equipment savings
Priority response target: 4 hours
What this plan includes
- Twelve scheduled preventive visits each year
- Dedicated account technician and scheduled maintenance day
- Technology planning, documentation, and lifecycle management
- Expanded remote support
- 30% off covered service labor
- 20% off eligible replacement equipment
- 4-hour priority response target
- Parts/equipment deposit required before ordering; applied to final balance — Required when parts are ordered
Quoted separately: Parts, replacement equipment, new installations, subscriptions, permits, extended labor, and work outside the listed visit scope are quoted separately. The deposit shown on an approved estimate must be paid before parts or equipment are ordered and is applied to the final balance; no deposit is required merely to join SecureCare.
Request Platinum Partner
SERVICE-AREA TRAVELLocal travel is included. Longer trips use simple fixed zones.
Distance is measured one-way from Secure Bytes Solutions' designated service location. The applicable amount is disclosed before the customer approves the estimate.
0–20 milesIncluded · no separate travel or dispatch charge
21–35 miles$35 fixed service-area travel charge
36–50 miles$59 fixed service-area travel charge
51–75 miles$79 fixed service-area travel charge
More than 75 milesWritten custom travel quote required
Additional travel costs: parking, tolls, permits, and extraordinary expenses are disclosed and approved separately. Included travel covers only the applicable travel-zone charge; on-site labor and out-of-scope work remain subject to the approved estimate or SecureCare agreement.
